Refund policy

Last updated 23 October 2026

This page covers two kinds of payment to Hirelabs: monthly plans on hirelabs.io, and one-off paid job posts on igamingjobs.io and web3vacancy.com.

Hirelabs plans

Cancel any time

Plans are monthly subscriptions paid through Stripe. You can cancel from the Plan page in your workspace whenever you like. Your plan keeps working until the end of the month you paid for, and then it does not renew. You will not be charged again.

No refunds for partial months

We do not refund the unused part of a month, whether you cancel early or stop using Hirelabs. Unused contacts and AI searches are not refunded and have no cash value.

Changing plans

Moving from Scout to Hire adds the extra contacts right away. Moving from Hire to Scout takes effect at your next renewal. The current month is not refunded.

Card disputes

If you open a dispute with your card provider, your plan ends right away. Please write to us first so we can fix the problem.

Paid job posts

Featured, Spotlight and Hiring Partner on the boards are one-off payments. Nothing renews and nothing is charged later.

• Declined or never live: if we decline your post, or it never goes live, you get a full refund.
• Once live: after a post goes live, it is not refunded. This includes a post we remove for breaking our terms, and a post you ask us to take down early.
• Cancelled checkout: if you leave checkout before paying, no charge is made.

Billing errors

If you were charged by mistake, charged twice, or charged after you cancelled, write to us and we will fix it, including a refund of the wrong charge. This applies to plans and job posts.

Contact

Billing questions: [email protected]. Tell us the email or Telegram username you used, and the site you paid on.